← DishCheck

Support

Get help with DishCheck

Need a hand? Email OmarAppSupport@gmail.com. I read every message and reply within a few business days.

Frequently Asked Questions

How does DishCheck work?

Add a profile for each diner with their allergies, intolerances, and dietary rules. When you point your camera at a menu, snap a photo, or open a PDF, DishCheck reads the text, decodes each dish into likely ingredients using on-device AI, and highlights anything that conflicts with anyone's profile.

Why is the app asking for camera and photo access?

The whole point of DishCheck is reading menus, which means looking at them. The camera permission lets you scan a menu in real time; the photos permission lets you import a photo or PDF you already have. Both are processed entirely on your device, and DishCheck never uploads images or text. You can revoke either permission in Settings → DishCheck on your device.

Does DishCheck work offline?

Yes. Once installed (and after iOS has downloaded your chosen translation languages), DishCheck runs entirely offline. Useful for traveling without a data plan.

Which iOS version do I need?

iOS 17 or later. Some features depend on newer versions: translation requires iOS 18+, and the most advanced ingredient decoding uses on-device Apple Intelligence on iOS 26+ with Apple Intelligence enabled. Older devices fall back gracefully.

How accurate is the allergen detection?

DishCheck is very good, but it is not infallible. It infers ingredients from dish names and descriptions, and restaurants sometimes use names that hide an allergen (for example, fish sauce in many Thai dishes). If you have a serious food allergy, always confirm with the waiter or kitchen before ordering. Use the in-app allergy card to make that conversation easy.

How do I restore my purchase on a new device?

Sign in to the same Apple ID you used when you bought the unlock, open DishCheck, then go to Settings → Restore purchases. Apple's StoreKit will reactivate your unlock at no charge.

I tapped "Unlock" but the purchase didn't go through. What now?

First, try Settings → Restore purchases. If that doesn't help, check that your Apple ID is signed in and that you have a valid payment method on file. If the issue persists, email OmarAppSupport@gmail.com with a brief description and I'll help sort it out.

How do I reset all my data?

Go to Settings → Reset all data. This clears every diner profile, every scan in your history, and your app preferences. This action cannot be undone, so use with care.

What's in the free tier versus the paid unlock?

You can build one diner profile and run a few scans on the free tier. The one-time $9.99 unlock removes all limits: unlimited diner profiles, unlimited scans, full scan history, and the multilingual allergy card.

Can I get a refund?

Refunds for App Store purchases are handled by Apple, not the developer. Request a refund through reportaproblem.apple.com.

Is my data tracked?

No. The app collects zero data and contains no third-party analytics or tracking. See the Privacy Policy for full detail.

I have a feature request. Will you build it?

Maybe! Email me. I keep a running list of requests and will prioritize what helps the most diners stay safe.

Contact

For anything not covered above: OmarAppSupport@gmail.com.